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Fritz Reinhart is a successful surgeon in Zurich suddenly faced with the suffering in a refugee camp on the Burmese border during his vacation in Thailand. Being a doctor, he is confronted with the issue of providing immediate emergency aid. He has no idea that this is going to last a whole year and that as a "helper" he will be caught in a turmoil of emotions that challenge his existence as a family man, even his entire life, abruptly and radically.

Psychologist Eliane Hess loses her objectivity and becomes personally involved with a traumatized 8-year-old boy, who has lost his parents in a car crash.