30 November 2013 1:00 AM, PST | The Guardian - TV News | See recent The Guardian - TV News news »

Mark my words, in years to come we'll look back at Amazon's employment practices as the good old days

Honestly, all this fuss! As I write, the BBC Panorama based on the secretly filmed experiences of Adam Littler is about to go out. He got an agency job as an Amazon "picker" – the people who actually take the items ordered off the shelves and on to the next stage of the shipping process – in the firm's Swansea warehouse. Everyone's getting their knickers in a twist about the fact that he walks nearly 11 miles in one 10-and-a-half-hour night shift to collect 110 orders an hour (or one every 33 seconds) while his hand-held scanner counts down the time for him and beeps if he's taking too long and may fail to meet his target. By the end, he – a fit, 23-year-old – is hobbling and bandy-legged with fatigue.

People, listen, we have got to toughen up. »

- Lucy Mangan

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