20 September 2012 2:35 PM, PDT | PEOPLE.com | See recent PEOPLE.com news »

Maggie Rizer had done everything right, she thought. The model had booked reservations for her two golden retrievers - 7-year-old Albert and 2-year-old Beatrice - on her flight from New York City to San Francisco through United Airlines's PetSafe program. She knew about the potential dangers of flying with pets, and though Bea had flown without issue in the past, Rizer did more extensive research to make sure she was doing all she could to protect her dogs from harm. But when Rizer, 34, her husband, Alex Mehran, and their 10-month-old son Zander landed in San Francisco on Sept. 3, they found »

- Helin Jung

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