IMDb Resume Frequently Asked Questions

Following is a list of questions we get asked so much, we created this page to answer them for you. To save time and effort, please check this page before contacting our help desk.

Note: This list only includes topics that are relevant to IMDb Resume-- for more frequently asked questions about our data and credits, please see also the general IMDb.com FAQ list.

Last update: 6 January 2010

General Information

• What is IMDb Resume?
• What happened to IMDb's Publicity Photo Services?
• What if I just want to add a poster to my film/show's page?
• Who is allowed to submit a resume and photos?
• Will you upload a photo of me from WireImage's site for my resume?
• How long will it take for my resume and photos to appear on the site?
• Is an IMDb Resume name page different than a regular IMDb name page?
• How is IMDb Resume different from IMDbPro?
• As a Resume customer, will my submissions via your additions system be processed more quickly?
• May I submit video captures or screen-grabs?
• What if I only want a resume or photos, but not both?
• What happens if I cancel my IMDbResume subscription?

Photo Information

• May I add captions to my photos?
• Are there any restrictions on what my photos may contain?
• What size and format should my photos be?
• Can I get a photo removed?
• Can I add more than 100 photos?
• I am a Publicity Photo customer. How do I update my photos?

Resume Information

• Are there any restrictions on what content my resume can contain?
• How do I Publish My Resume?
• Is my IMDb resume searchable?
• Will my resume information show-up on my IMDb filmography as well?

Billing

• Why are you charging VAT to European subscribers?
  
• What does recurring subscription mean?
  
• I don't want a recurring subscription. How do I sign up for only one year?
  
• How do I get a receipt?
  
• Why was my account suspended?
  
• How do I change/update my credit card?
  
• How do I cancel my subscription?
  
• Why can't you charge my credit card?
  

Sign Up

• How do I sign up?
  
• Can I sign up without a credit card?
• Why do I need a credit card for the free trial?
• I want to sign up but you're rejecting my credit card. Why?
• I'm not sure I really need IMDb Resume. Can I try it first?
• Is my credit card secure?
  
• How much does IMDb Resume cost?
  
• I tried everything but I still can't sign up. Help!
  
• Why can't I sign up for more than one IMDb Resume subscription with my IMDb account?
  
• How do I get a Promotional Code?

Login

• What is my username? How do I change my email address?
  
• I forgot/lost/don't know my password. How do I get a new one?
  
• I can access IMDb Resume from my work computer but not from my laptop. Why?
  
• Why am I told that my account is not valid for IMDb Resume?
  
• What are cookies?
  

Your Account

• How do I update my e-mail address?
  
• How do I change my subscription level?
  
• How do I add more photos?
  
• How do I change my password?
  
• How do I update my credit card?
  
• How do I update my billing address?
  
• How do I cancel my subscription?
  
• How do I get a receipt?
  

Vanity URL

• How do I create my Vanity URL? I have logged in and can't find it.
  
• I want an underscore (_), dollar sign ($) or other special characters.
  
• How do I stop my Vanity URL from showing my page?
  
• My requested Vanity URL is already taken.
  
• I have created my Vanity URL, but it is not showing my page when I enter http://imdb.me/myurl
  

Control My Details

• How do I control the display of my details on my IMDb Pro Name Page Main Details?
  
• What personal details can I control the display of?
  
• Why can I only control my details on IMDb Pro?
  
• I just saved my preferences for display of my details but I am not seeing the changes on my name page yet.
  

Show On Pro

• How do I show my Resume content on my IMDbPro Name Page?
  
• What IMDb Resume content can I show on IMDbPro?
  
• Why can I only show my Resume Information directly on IMDb Pro and not IMDb.com?
  
• I just saved my preferences for Show on IMDbPro but I am not seeing the changes on my name page yet.
  

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