Why do I get an error message when I try to update my e-mail address?

If you tried to update your registered e-mail address using our Change E-mail feature and you received an error message that said "E-mail address is already registered to another account", it means that we already have an account listed under that e-mail address.

The most common explanation is that you registered up twice for our site; you may have meant to update your e-mail address and signed up again by mistake, or you signed up as a new user from a different computer, without remembering that you already had an account with us under your old e-mail address.

If you have two accounts, one under your old e-mail address and another under the new one, you can simply log out from the first one and log in again using the second one.

To logout, click on the following link, or cut/paste it into a new browser window:

http://www.imdb.com/register/logout

Then you can login again using your new e-mail address here:

http://www.imdb.com/register/login

If you don't remember the password, you can reset it by going to our Forgotten Password page. Remember to enter your new/current valid e-mail address!


Did this answer your question?
Yes: Return to the IMDb homepage
No: Back to previous choice - Top help menu