The 'current load' number shows how many open requests are being handled by our support staff at this time. Incoming requests are usually processed in the same order they are received. This number can help you estimate how long it may take us to get back to you.
For more immediate assistance, we strongly suggest you browse or search our Help section, which includes answers to the most commonly asked questions about the site.
For example, click here for the most frequently asked questions regarding adding or updating data and credits.
The load reflects the current load for all types of help request; if you are making a specialized request such as becoming a NewsDesk partner, the load will not be as meaningful.