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: No, no, no. This is an appeal. An appeal is for an already existing claim. What you needed to file was a grievance. You filed the wrong paperwork. John Q. Archibald
: Wait a minute... Rebecca Payne
: You're gonna have to resubmit. It could take up to 30 days. John Q. Archibald
: [turns frustrated
] Look, I don't have 30 days. Rebecca Payne
: I know you don't. John Q. Archibald
: And quite frankly, I'm getting sick of the runaround. Now what I need is my son's name... Rebecca Payne
: Mr. Archibald, your account is in access of $30,000. The hospital has been over backwards to help you out. John Q. Archibald
: Is that right? Rebecca Payne
: Yes! It is right. But there's a limit to our generosity. Once and for all, your insurance does not cover this.
: If you give in to this guy, there's gonna be guns in every hospital in the country. What, you think Mr. Archibald's the only one who has a sick child? Have you checked out the HIV ward? There's a whole floor full. People get sick, they die. That's the way it goes. I'm faced with decisions like this every single day. Chief Gus Monroe
: The fact remains, though, that there's a man threatening to kill innocent people because you refuse to help a son. Rebecca Payne
: The fact is that there are 50 million people in this country without medical insurance. If you like to change it, you should call your congressman.