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: [Speaking softly
] Alright, listen closely. I'd like to help you, but I can't.
[handing her a pad and pencil
: I'd like to tell you to take a copy of your policy to Norma Wilcox on...
[pointing to pad and paper
: Norma Wilcox, w-i-l-c-o-x on the third floor, but I can't. I also do NOT advise you to file and fill out a WS2475 form of our legal department on the second floor. I would not expect someone to get back to you quickly to resolve the matter. I'd like to help, but there's nothing I can do.
[Standing to exit the cube
, Mrs. Hogenson
: Oh thank you young man. Bob
: Shh, shh, shh.
: I'M SORRY MAM, I KNOW YOUR UPSET,
[Whispering to her
: pretend to be upset.
[Mrs. Hogenson, blubbering, leaves the cube